Payment Methods

Payment can be made by Bank Transfer, Debit / Credit Card or Paypal.

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Bank Transfer: Bank Details will be provided when this payment method is chosen.

Paypal: This method enables you to pay by Paypal or by Debit or Credit Card.
The Forest View Equestrian Paypal account is forestview2011@yahoo.co.uk


Please note that you do not need to have a paypal account to pay by this method.

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If you have any queries with any of these payment methods please contact me, Kate.

Please text me on 07925 334844.

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Delivery Dates

Items that are in stock will be despatched within 48 hours.

As I offer the full John Whitaker range some items required won't be in stock. Those that aren't in stock will be orderable. With items that are classed as 'To Order' please message me at sales@forestviewequestrian.com so I can confirm stock availability at John Whitaker Int before payment is made.

Once stock availability is confirmed, there are then a couple of options, postage 'Direct from John Whitaker' will be available at £5.95 per parcel or the product (s) can be added to my next fortnightly order for local standard postage.

I will advise as to when the goods will be despatched.

Please allow 28 days for delivery.

 
Postage

Items will be posted by 1st / 2nd Class Recorded, Special Delivery or by My Hermes Couriers as appropriate.

Postage will be combined on all purchases.

 To comply with Paypal's insurance cover all items paid for my paypal will be sent via a tracked method.

All items can be posted worldwide - Please email for a price quote.

 
Returns

All items (except riding hats) can be returned or exchanged if they don't fit.


When an item is returned, please ensure that the item is returned in a re-saleable condition within 14 days, is in it's original packaging and has tags attached.

If items are returned in a non re-saleable condition they will be returned to you at the address they were originally posted to. An administration charge of £5 will be charged to cover postage costs to return to you.

Exchanges: If you would like an exchange, please message me so I can reserve an item or order the item in if required.
Please ensure that you have a receipt for the return of the item, be it with Royal Mail or courier.
The cost of the postage to return the exchange is payable by the purchaser in both directions.

 

Refunds: If an item is to be refunded the initial postage will not be reimbursed and return postage will be payable by the purchaser.

If an order including items which were sold with free postage is to be refunded in full, an administration charge will be deducted from the final refund corresponding to the initial postage cost that Forest View Equestrian paid. 

 

Any Questions on any of these policies - Please email me at forestviewequestrian@yahoo.co.uk

 

Kind Regards Kate